Privacy, explained in plain language.
This Privacy Policy describes how solvevio.com collects, uses, and protects information. It is written to be readable and specific.
What this policy covers
A concise overview first, then detailed sections for completeness.
Mainly contact/inquiry details submitted via the Contact page.
- Name, email, message content
- Requested dates/preferences
- Any details you choose to share
Basic technical data to run and protect the site.
- Device and browser data
- Log data (IP, timestamps)
- Approximate location (city-level)
Cookies may be used for site functionality and analytics.
- Essential cookies (site operation)
- Analytics (if enabled)
- Preference storage (if used)
What we collect (detailed)
Only collect what you need: clarity, relevance, and minimalism.
A) Information you provide
When you contact us, you may provide personal information. We use it to respond and provide requested assistance.
- Contact data: name, email, phone (if you provide it)
- Inquiry details: dates, guest count, preferences, arrival questions
- Message content: anything you include in free-text fields
Minimization: Please avoid sending sensitive personal information unless necessary.
B) Information collected automatically
We may automatically collect technical information to operate the site, maintain security, and understand basic usage.
- Device data: device type, OS, browser version
- Log data: IP address, access times, pages viewed
- Performance signals: errors, load times (if enabled)
- Approximate location: inferred from IP at city/region level
The site is not intended for children under the applicable age of consent.
We do not intentionally collect sensitive categories unless you choose to provide them.
External sites (e.g., maps) may have their own privacy practices.
How we use information
Specific purposes, no vague promises.
Purposes
- Respond to inquiries: availability requests, arrivals, and questions
- Provide requested information: room types, amenities, location guidance
- Improve the site: performance and usability (where applicable)
- Security: fraud prevention and abuse detection
- Legal compliance: where required by law
Sharing
We may share information with service providers that help us operate (e.g., hosting, email delivery, spam prevention). We do not sell personal information.
- Service providers: only as needed to deliver the service
- Legal requests: if required by law or to protect rights/safety
- Business transfers: in the event of merger/acquisition (with notice where required)
Retention
We keep information only as long as needed for the purposes above.
- Inquiry messages: retained for follow-up and record-keeping
- Logs: retained for security and operations (time-limited)
- Backups: retained per standard backup cycles
Security
We use reasonable technical and organizational measures to protect information.
- Access controls on administrative systems
- Encryption in transit where supported
- Monitoring for abuse and attacks
- Least-privilege principles for staff access
Note: No method of transmission is 100% secure; risk cannot be eliminated.
Your rights & choices
Depending on your location, you may have rights to access, correct, delete, or object to processing of your information. To submit a request, contact us via the Contact page.
- Access: request a copy of personal information we hold
- Correction: ask to fix inaccurate details
- Deletion: ask to delete where legally permitted
- Objection: object to certain processing where applicable
- Cookies: manage via browser settings and Cookies Policy
Transparency snapshot
Plain language, minimal collection, and clear choices.
Pros
- Data minimizationWe aim to collect only what we need to respond and operate.
- Clear purposeInformation is used for defined, guest-focused outcomes.
- Readable policyDesigned for people, not just compliance.
Cons
- Third-party embedsTools like maps may collect data under their own policies.